Definition
A composite score, built from usage and engagement signals, that estimates how likely a customer is to renew or churn.
Why it matters for growth
Health scores let a small customer success team prioritize attention on the accounts most at risk instead of treating every account the same.
Example
An account whose logins and feature usage both dropped for three weeks in a row is flagged red on the health score dashboard.
FAQ
- What is Health Score?
- A composite score, built from usage and engagement signals, that estimates how likely a customer is to renew or churn.
- Why does Health Score matter for growth?
- Health scores let a small customer success team prioritize attention on the accounts most at risk instead of treating every account the same.
- What is an example of Health Score?
- An account whose logins and feature usage both dropped for three weeks in a row is flagged red on the health score dashboard.