Definition
The total number of distinct feature requests submitted by customers within a period.
Formula
Count of feature requests submitted in period
How to measure
Aggregate feature requests submitted through support tickets, in-app forms, or a dedicated feedback tool for the period.
Why track it
Tracking volume and themes of feature requests over time helps prioritize the roadmap around what customers are actually asking for most.
Example
A team notices requests for a specific integration climbing from 5 to 60 mentions per month, elevating it on the roadmap.
FAQ
- What is Feature Request Volume?
- The total number of distinct feature requests submitted by customers within a period.
- How do you calculate Feature Request Volume?
- Count of feature requests submitted in period
- Why track Feature Request Volume?
- Tracking volume and themes of feature requests over time helps prioritize the roadmap around what customers are actually asking for most.