Formula
Count of feature requests submitted in period
How to measure
Aggregate feature requests submitted through support tickets, in-app forms, or a dedicated feedback tool for the period.
Why track it
Tracking volume and themes of feature requests over time helps prioritize the roadmap around what customers are actually asking for most.
Example
A team notices requests for a specific integration climbing from 5 to 60 mentions per month, elevating it on the roadmap.