Metrics · Virality · Acquisition · Monthly · %

Referral Conversion Rate

The percentage of people who click or receive a referral link that go on to become active customers.

Formula

New active users from referral / Total referral link clicks x 100

How to measure

Track referral link clicks and tie them to downstream signup and activation events using the referral code or link parameter.

Why track it

This shows whether the referral channel is producing genuinely engaged customers or just low-quality signups drawn by an incentive.

Example

A referral program with 2,000 link clicks converting 300 into activated users reports a 15% referral conversion rate.

Referral Conversion Rate — Growth metric · Cofounderbase