Definition
The total number of customer support tickets opened in a period.
Formula
Count of tickets opened in period
How to measure
Count all new support tickets created across all channels within the defined period.
Why track it
Spikes in ticket volume often precede churn or reveal a broken release, making volume a useful early warning signal alongside satisfaction scores.
Example
A team notices ticket volume doubling after a release, tracing it back to a bug in the new billing flow.
FAQ
- What is Support Ticket Volume?
- The total number of customer support tickets opened in a period.
- How do you calculate Support Ticket Volume?
- Count of tickets opened in period
- Why track Support Ticket Volume?
- Spikes in ticket volume often precede churn or reveal a broken release, making volume a useful early warning signal alongside satisfaction scores.