Metrics · Activation · Product · Weekly · %

Onboarding Completion Rate

The percentage of new users who finish every step of the defined onboarding flow.

Formula

Users completing all onboarding steps / Users who started onboarding x 100

How to measure

Instrument each onboarding step as an event, then divide completions of the final step by starts of the first step.

Why track it

A low completion rate pinpoints exactly which step is losing users, turning a vague activation problem into a specific, fixable one.

Example

Of 500 users who start a 4-step onboarding flow, 210 finish all steps, an onboarding completion rate of 42%.

Onboarding Completion Rate — Growth metric · Cofounderbase